Frequently Asked Questions

Everything you need to know about shopping with HOCK.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna.

Can I track my order?

Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.

Are your materials sustainably sourced?

At HOCK, we prioritize ethical manufacturing and use organic or recycled materials in over 60% of our current collection.